Look from the top ...
.... but think about what is hidden under clouds...
1 - LISTEN...
to the customers, their needs and problems, whether obvious or hidden.
Take the plunge or stay,...
evaluate and foresee impact
2 - ADVISE...
explain the situation, the targets, compare alternatives, recommend the preferred way...
The straight road goes far...
but keep your hands on the steering wheel.
3 - TRUST...
those who are in charge, but keep on monitoring.
Trust your IT Infrastructure, the Performance (*) of your Information Systems, and your Service Providers .
*: Performance: not restricted to performance measures, but must be understood as the ability to run, the reliability, and the match of service levels to business needs... In short, this is the I.S. ability to do the job...
Our scope
of action
- Physical infrastructure: data centers, wiring, facilities
- Telecoms and networks
- Operating safety and continuity
- Operations Services and Support Engineering
Service
offer summary
Auditing, Projet Plan and Evaluation, Expertise,
Management of Calls for Tenders and more generally of the Service contracts lifecycle.
Coaching of managers and teams
Coordination of transversal projects, with a number of multidisciplinary sub-projects and tasks.
Experience and Expertise
Coordination of projects and providers, process and service contracts.
IT Operations management, referring to best practices (ITIL)
Practice of international projects in French/English (written, oral, meetings,...)